The government has urged Kenyans to respond through a feedback mechanism on Huduma services offered through its multiple agencies.
Public Service and Gender Chief Administrative Secretary Beatrice Elachi said this will enable the government to address some of the critical challenges facing the service hence enhancing efficiency.
The CAS who was speaking to the media in Mombasa reiterated the government commitment to ensuring Kenyans access government services.
“This forum is bringing together different government agencies in a bid to address some of the challenges and the milestones made. We are looking on how to engage and enhance service delivery to Kenyans,” said the CAS.
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Elachi further appealed to all government agencies to decentralize services for easy access to the common Mwananchi.
She further lauded President Uhuru Kenyatta for the countrywide launch of Huduma centres adding that it is a legacy after he exits office come 2022.
“Huduma centres play a pivotal role in this country. This will ensure Kenyans have access to government services. This is again a legacy that will trail behind President Uhuru Kenyatta,” said the former Nairobi county speaker.
The CAS adds that the decentralization of Huduma centres will address the challenge of inaccessibility of government services to Kenyans.
She lauded Huduma centre staffs for their commitment and dedication to serving Kenyans
“We understand that we have the best staff in these centres. You will be served by dedicated Kenyans in these centres,” said the CAS.
The CAS However said “one of the challenges facing Huduma service delivery is the long queues. I believe this is because Kenyans have now developed trust for the service,”
There are 52 Huduma centres spread out across the country where Kenyans flock in multitudes of numbers to access government services.
The services range from issuance of birth certificates, identification cards, National Social Security Fund cards among others.